Alternatives / Usersnap
Brainbox vs Usersnap
Usersnap calls itself “Put quality behind every product decision.” It is a feedback platform for product teams: an in-app widget and browser extensions for bug reports, surveys, and feature-request boards with roadmaps.
Brainbox is a bug-report widget for web apps: your users point at what broke and say what happened, and you get a report you can start on, in your inbox and in GitHub or Azure DevOps. Here is how the two compare, including where Usersnap is the better choice.
Facts about other products checked on , from their own sites (sources at the end). Prices change; theirs may have since.
Side by side
| Brainbox | Usersnap | |
|---|---|---|
| What the price scales with | By reports: 1,000 a month on Pro, 5,000 on Business, then 5¢ each. Unlimited seats, projects and pageviews. | Projects, page views and feedback channels; seats unlimited from Growth |
| Cheapest paid plan | $29/mo billed yearly, $49 monthly | €49/mo, Starter (2 seats, 2 projects) |
| Free plan | No free plan; 60-day money-back guarantee | No free plan stated |
| How users report | An in-app widget; your users need no account or extension | In-app widget, or Chrome and Firefox extensions |
| What a report captures | Marked-up screenshot, or a recording of the page as they used it (session replay, up to a minute); voice note with transcript | Annotated screenshot; screen recording with audio up to 3 minutes, on desktop and not in Safari |
| Console errors | Yes | Yes |
| Network requests | No | Not stated |
| GitHub Issues | Yes, every plan | Yes |
| Azure DevOps | Yes, every plan | Yes, with two-way sync |
| Feature requests | Yes: requests collected and grouped into features; no public voting board | Yes: upvote boards and roadmaps |
| Self-hosting | Yes, source-available (self-hosting guide) | Not stated |
| Mobile app SDKs | No: web apps only | iOS and Android SDKs in beta, on Premium and up |
When Usersnap is the better choice
- You want two-way sync with Jira, Linear or Azure DevOps, so status changes come back.
- You want feature-request boards with voting and a roadmap you can share.
- You run surveys and want them in the same product as bug reports.
When Brainbox is the better choice
- You want to pay for reports rather than projects and page views: Brainbox has unlimited projects and pageviews.
- You want recordings in every browser, Safari included: Brainbox records the page itself rather than a video of the screen.
- You want voice notes with a transcript.
- You want to be able to run it yourself.
What it costs
Usersnap's Starter is €49 a month for 2 seats and 2 projects; Growth, with unlimited seats and 10 projects, is €129. Brainbox Pro is $29/mo billed yearly, or $49 monthly, with unlimited seats and projects, for up to 1,000 reports a month.
Try it before you install it
The button in the corner of this page is the real widget. Report something on this page and it lands in our inbox, the way your users’ reports will land in yours.
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