Alternatives / Marker.io
Brainbox vs Marker.io
Marker.io calls itself “the top-rated website feedback tool.” It is built around website feedback: QA and user-acceptance testing, and agencies collecting comments from clients, through a widget, a CMS plugin or a browser extension.
Brainbox is a bug-report widget for web apps: your users point at what broke and say what happened, and you get a report you can start on, in your inbox and in GitHub or Azure DevOps. Here is how the two compare, including where Marker.io is the better choice.
Facts about other products checked on , from their own sites (sources at the end). Prices change; theirs may have since.
Side by side
| Brainbox | Marker.io | |
|---|---|---|
| What the price scales with | By reports: 1,000 a month on Pro, 5,000 on Business, then 5¢ each. Unlimited seats, projects and pageviews. | Team members (3 on Starter, 15 on Team), projects and monitored pages; guests and reporters are free |
| Cheapest paid plan | $29/mo billed yearly, $49 monthly | $39/mo billed yearly ($59 monthly), Starter |
| Free plan | No free plan; 60-day money-back guarantee | No; 15-day trial |
| How users report | An in-app widget; your users need no account or extension | Widget, CMS plugin or browser extension; reporters need no account |
| What a report captures | Marked-up screenshot, or a recording of the page as they used it (session replay, up to a minute); voice note with transcript | Annotated screenshot; session replay of the last 2.5 minutes on Team and up; no screen recording |
| Console errors | Yes | Team plan and up |
| Network requests | No | Team plan and up |
| GitHub Issues | Yes, every plan | Yes, every plan |
| Azure DevOps | Yes, every plan | Business plan only (custom pricing) |
| Feature requests | Yes: requests collected and grouped into features; no public voting board | Not stated |
| Self-hosting | Yes, source-available (self-hosting guide) | Not stated |
| Mobile app SDKs | No: web apps only | Not stated; the widget works in mobile browsers |
When Marker.io is the better choice
- You review websites for clients, and want a CMS plugin, guest reporters and agency pricing built for that.
- Your team files feedback with a browser extension while testing, rather than collecting it from users inside the app.
- You need Jira, Linear, Trello, Asana or ClickUp, which it connects to and Brainbox doesn't.
- You want its website-monitoring add-on in the same tool.
When Brainbox is the better choice
- Your users are the ones reporting, from inside your web app, and you want who they are and your app's details on each report.
- You use Azure DevOps: Brainbox files work items on every plan, where Marker.io keeps it to its custom-priced Business plan.
- You want console errors and replay without moving up a plan, and a recording or voice note when a screenshot isn't enough.
- You'd rather add people for free: Brainbox charges for reports, not seats.
- You want to be able to run it yourself.
What it costs
For a team of ten that wants console logs and session replay, Marker.io's Team plan is $149/mo billed yearly. Brainbox Pro is $29/mo billed yearly for up to 1,000 reports a month, with every teammate included. If you get very few reports and need only screenshots, Marker.io's Starter at $39/mo covers three members.
Try it before you install it
The button in the corner of this page is the real widget. Report something on this page and it lands in our inbox, the way your users’ reports will land in yours.
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