Alternatives / Userback
Brainbox vs Userback
Userback calls itself “Centralize your user feedback. Build with confidence.” It is a broad feedback platform: a website widget and browser extension for bug reports, plus surveys, session replay and a feature portal with voting and a public roadmap.
Brainbox is a bug-report widget for web apps: your users point at what broke and say what happened, and you get a report you can start on, in your inbox and in GitHub or Azure DevOps. Here is how the two compare, including where Userback is the better choice.
Facts about other products checked on , from their own sites (sources at the end). Prices change; theirs may have since.
Side by side
| Brainbox | Userback | |
|---|---|---|
| What the price scales with | By reports: 1,000 a month on Pro, 5,000 on Business, then 5¢ each. Unlimited seats, projects and pageviews. | Seats and sites (Team: 5 seats, 5 sites); feedback volume is unlimited |
| Cheapest paid plan | $29/mo billed yearly, $49 monthly | $39/mo billed yearly ($49 monthly), Team |
| Free plan | No free plan; 60-day money-back guarantee | Yes: 2 seats, 2 sites, feedback kept 7 days |
| How users report | An in-app widget; your users need no account or extension | Widget, including for visitors without logins, or a browser extension |
| What a report captures | Marked-up screenshot, or a recording of the page as they used it (session replay, up to a minute); voice note with transcript | Annotated screenshot, video recording; session replay on Business and up |
| Console errors | Yes | Business plan and up |
| Network requests | No | Business plan and up |
| GitHub Issues | Yes, every plan | Yes |
| Azure DevOps | Yes, every plan | Yes |
| Feature requests | Yes: requests collected and grouped into features; no public voting board | Yes: voting portal and public roadmap (add-on on Team, included from Business) |
| Self-hosting | Yes, source-available (self-hosting guide) | Not stated |
| Mobile app SDKs | No: web apps only | Yes: iOS, Android and React Native, on its higher plans |
When Userback is the better choice
- You want a public feature-voting board and roadmap: Brainbox collects requests but doesn't publish them yet.
- You also need surveys or NPS in the same product.
- You have mobile apps too, and want one tool for web and native.
- You want a free plan to try it with a small team.
When Brainbox is the better choice
- You want console errors and replay on the entry plan, not from Business up.
- You'd rather not count seats or sites: Brainbox has unlimited projects and teammates on every plan.
- You want voice notes, transcribed, beside the screenshot.
- You want to be able to run it yourself.
What it costs
Userback's Team plan is $39/mo billed yearly for 5 seats and 5 sites; console and network logs and session replay start at Business, $89/mo billed yearly for 15 seats. Brainbox Pro is $29/mo billed yearly with all of that, for up to 1,000 reports a month.
Try it before you install it
The button in the corner of this page is the real widget. Report something on this page and it lands in our inbox, the way your users’ reports will land in yours.
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