Alternatives / BugHerd
Brainbox vs BugHerd
BugHerd calls itself “Getting client feedback on websites – made ridiculously easy.” It is made for agencies and web teams collecting client feedback: clients pin comments to the page, and the team works them on a kanban board.
Brainbox is a bug-report widget for web apps: your users point at what broke and say what happened, and you get a report you can start on, in your inbox and in GitHub or Azure DevOps. Here is how the two compare, including where BugHerd is the better choice.
Facts about other products checked on , from their own sites (sources at the end). Prices change; theirs may have since.
Side by side
| Brainbox | BugHerd | |
|---|---|---|
| What the price scales with | By reports: 1,000 a month on Pro, 5,000 on Business, then 5¢ each. Unlimited seats, projects and pageviews. | Members (5 on Standard) and storage; guests and projects unlimited |
| Cheapest paid plan | $29/mo billed yearly, $49 monthly | $42/mo billed yearly ($50 monthly), Standard |
| Free plan | No free plan; 60-day money-back guarantee | No; free trial and 60-day money-back guarantee |
| How users report | An in-app widget; your users need no account or extension | Clients review through a link, without logging in; JavaScript snippet or extension |
| What a report captures | Marked-up screenshot, or a recording of the page as they used it (session replay, up to a minute); voice note with transcript | Pinned, annotated screenshot; video feedback with audio up to a minute; no session replay of its own |
| Console errors | Yes | Not stated |
| Network requests | No | Not stated |
| GitHub Issues | Yes, every plan | Standard plan and up |
| Azure DevOps | Yes, every plan | Not listed |
| Feature requests | Yes: requests collected and grouped into features; no public voting board | Not stated |
| Self-hosting | Yes, source-available (self-hosting guide) | Not stated |
| Mobile app SDKs | No: web apps only | Not stated |
When BugHerd is the better choice
- You build websites for clients and want them pinning comments while the site is in review.
- You want a kanban board for the feedback inside the same tool.
- Your team runs on Jira, Asana, ClickUp or Monday, which it connects to on its Premium plan.
When Brainbox is the better choice
- You run a web app and the reports come from its users, not from clients reviewing a build.
- You need console errors and a replay of what the user did.
- You use Azure DevOps, which BugHerd doesn't list.
- You want everyone on the team without paying per member.
What it costs
BugHerd's Standard plan is $42/mo billed yearly for five members, with extra members charged per seat. Brainbox Pro is $29/mo billed yearly with unlimited teammates, for up to 1,000 reports a month.
Try it before you install it
The button in the corner of this page is the real widget. Report something on this page and it lands in our inbox, the way your users’ reports will land in yours.
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