Alternatives / Sentry User Feedback
Brainbox vs Sentry User Feedback
Sentry User Feedback calls itself “collect user feedback from anywhere inside your application at any time.” It is the feedback form in Sentry's JavaScript SDK: a small widget that sends what the user typed, optionally with a screenshot, into Sentry beside your errors and replays.
Brainbox is a bug-report widget for web apps: your users point at what broke and say what happened, and you get a report you can start on, in your inbox and in GitHub or Azure DevOps. Here is how the two compare, including where Sentry User Feedback is the better choice.
Facts about other products checked on , from their own sites (sources at the end). Prices change; theirs may have since.
Side by side
| Brainbox | Sentry User Feedback | |
|---|---|---|
| What the price scales with | By reports: 1,000 a month on Pro, 5,000 on Business, then 5¢ each. Unlimited seats, projects and pageviews. | Sentry's own usage (errors, spans, replays); feedback included |
| Cheapest paid plan | $29/mo billed yearly, $49 monthly | Free Developer plan for 1 user; Team $26/mo billed yearly |
| Free plan | No free plan; 60-day money-back guarantee | Yes: Developer plan, 1 user |
| How users report | An in-app widget; your users need no account or extension | Embeddable widget, or your own form through the API |
| What a report captures | Marked-up screenshot, or a recording of the page as they used it (session replay, up to a minute); voice note with transcript | Name, email, message, optional screenshot with highlight and hide tools; linked replay if you record them |
| Console errors | Yes | Through Sentry's own error and replay data |
| Network requests | No | Through Sentry's replay, if configured |
| GitHub Issues | Yes, every plan | Create or link issues from feedback |
| Azure DevOps | Yes, every plan | Yes, through Sentry's Azure DevOps integration |
| Feature requests | Yes: requests collected and grouped into features; no public voting board | Not stated |
| Self-hosting | Yes, source-available (self-hosting guide) | Yes: self-hosted Sentry, under the FSL |
| Mobile app SDKs | No: web apps only | Yes: feedback APIs for Android, Apple, Flutter and React Native |
When Sentry User Feedback is the better choice
- You already run Sentry, and want feedback next to the errors and traces you already collect, for little or no extra cost.
- You want feedback from your mobile apps too.
- A short message, an email and a screenshot are all you need from users.
When Brainbox is the better choice
- You want users to show you the problem: mark up the page, record their screen, or talk it through in a voice note.
- You want each report filed on its own as a GitHub issue or Azure DevOps work item, without an alert rule in between.
- You want feature requests collected and grouped, separately from bugs.
- You don't run Sentry, or your error budget is spoken for.
What it costs
If you're already paying for Sentry, its feedback widget costs nothing more. Without Sentry, its Team plan starts at $26/mo billed yearly and is priced on errors and replays. Brainbox Pro is $29/mo billed yearly for up to 1,000 reports a month; the two work side by side.
Try it before you install it
The button in the corner of this page is the real widget. Report something on this page and it lands in our inbox, the way your users’ reports will land in yours.
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