Alternatives / Gleap
Brainbox vs Gleap
Gleap calls itself “the self-improving AI support system.” It started as in-app bug reporting and is now a customer-support suite: an SDK for web and mobile with bug reports, live chat, an AI support agent, surveys and a feature-request board.
Brainbox is a bug-report widget for web apps: your users point at what broke and say what happened, and you get a report you can start on, in your inbox and in GitHub or Azure DevOps. Here is how the two compare, including where Gleap is the better choice.
Facts about other products checked on , from their own sites (sources at the end). Prices change; theirs may have since.
Side by side
| Brainbox | Gleap | |
|---|---|---|
| What the price scales with | By reports: 1,000 a month on Pro, 5,000 on Business, then 5¢ each. Unlimited seats, projects and pageviews. | Monthly active users, AI usage and email volume, not seats |
| Cheapest paid plan | $29/mo billed yearly, $49 monthly | $29/mo billed yearly ($35 monthly), Starter: 1 seat, 1 project, no integrations |
| Free plan | No free plan; 60-day money-back guarantee | No; 7-day trial |
| How users report | An in-app widget; your users need no account or extension | In-app SDK widget; shake to report on mobile |
| What a report captures | Marked-up screenshot, or a recording of the page as they used it (session replay, up to a minute); voice note with transcript | Annotated screenshot, screen recording; web session replay from Team |
| Console errors | Yes | Yes |
| Network requests | No | Yes, the last 30 requests |
| GitHub Issues | Yes, every plan | Team plan and up |
| Azure DevOps | Yes, every plan | Team plan and up |
| Feature requests | Yes: requests collected and grouped into features; no public voting board | Yes: voting and a public roadmap, from Team |
| Self-hosting | Yes, source-available (self-hosting guide) | Not stated |
| Mobile app SDKs | No: web apps only | Yes: iOS, Android, React Native, Flutter and more |
When Gleap is the better choice
- You want support and bug reporting in one place: live chat, a help center and an AI agent beside the reports.
- You ship mobile apps and want the same reporting there, shake-to-report included.
- You need network requests in the report.
- You want a public roadmap with voting.
When Brainbox is the better choice
- You want bug reports, not a support desk, and a price that reflects that.
- You want GitHub or Azure DevOps on the entry plan: Gleap's Starter has no integrations, and Team is $149/mo billed yearly.
- You want the whole team in it: Gleap's Starter has one seat.
- You want to be able to run it yourself.
What it costs
Gleap's Starter is $29/mo billed yearly with one seat and no integrations; Team, with integrations and replay, is $149. Brainbox Pro is $29/mo billed yearly with GitHub, Azure DevOps, replay and unlimited teammates, for up to 1,000 reports a month.
Try it before you install it
The button in the corner of this page is the real widget. Report something on this page and it lands in our inbox, the way your users’ reports will land in yours.
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